CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ below.
We tried to cover just about everything you need to know.
You can also email us at: omnikicks.llc@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but it's not my size
Looking for a specific sneaker size? While we often have limited sizes available, we can help source the perfect pair for you! If you're interested, fill out our contact form or use the chat button, and we'll get back to you as soon as possible.
03
Has my order been sent yet ?
If you're wondering whether your order has been sent yet, we're here to help! Please check your order status in your account for the latest updates.
05
Which methods of payments can I use ?
We use Wix Payments, which accepts most major credit and debit cards for your convenience. Additionally, we also support Apple Pay, Google Pay, PayPal, Afterpay, Affirm, and Klarna, ensuring a variety of payment options to suit your needs.
07
Part of my order is missing
If part of your order is missing, please check your confirmation email for any updates regarding your shipment. If you still have concerns, reach out to our customer service email for assistance, and we'll help resolve the issue promptly.
02
Can you give me more information about the sneakers ?
We’d be glad to share more information about a pair of sneakers. Please fill out the contact form or use the chat button to reach out to us, and we'll get back to you as soon as possible.
04
Can I track my order ?
If you’re wondering how to track your order, you can easily check its status through our website. Simply log in to your account and navigate to the order history section for real-time updates.
06
How long is delivery ?
Our standard delivery method is USPS Ground Advantage, which typically takes 3-5 business days. For faster shipping, you can upgrade to USPS Priority Mail for 1-3 business days, and for international shipments, we utilize USPS Priority Mail International, which takes 6-10 business days.
08
You’ve sent me the wrong items
If you received the wrong items, please contact us via our customer service email, and we will promptly assist you in resolving the issue.